Briggs & Riley Product Troubleshooting

Product Troubleshooting

How to set your personal Combination Lock on your Torq Luggage

All Briggs & Riley® Torq Spinners come preset with the lock combination 0-0-0 on the Control Panel™. To set your combination:

Step 1: Unlock the zippers by pushing the Slide Release Button, located next to the zipper pulls on the Control Panel™.

Step 2: Zip open the bag, lay it open on a flat surface, and then unzip the u-zip lid pocket.

Step 3: Locate the Lock Access pocket (it’s inside the bag, directly underneath the Control Panel™). Unzip this pocket.

Step 4: Inside the Lock Access pocket, there is a small, square, orange tab. Use your fingers or a pen, pry off this plastic tab and discard it.

Step 5: Once the tab is removed, you’ll see the L-Track Toggle. It looks like a small metal lever.

Step 6: Push this Toggle along the L-Track: first over, then up. The Toggle will lock into the new position.

Step 7: Return to the Control Panel™ on the outside of the bag, and set your new 3-digit combination.

Step 8: Go back to the Lock Access pocket and push the Toggle back down. It will easily pop back into place.

Step 9: You have finished setting your lock. Now you can open the main and front compartments with your new personalized combination. Simple as that®.

How To Reset Your TORQ Built In Combo Lock Video

How to set your personal Combination Dial on Your Sympatico™ Spinner

All Sympatico Spinners come preset with the lock combination 0-0-0 on the Control Panel™. The zippers need to be unlocked to set the combination dial. To set your combination:

Step 1: To unlock the zippers, make sure the combination reads “0-0-0,” then push the TSA access slider in the direction of the arrow. Both zipper pulls will pop open.

Step 2: Using a pen, slide the switch (located to right of the combination dial) in the direction of the arrow and hold it in place.

Step 3: While holding the switch, turn the combination dials to the numbers of your choice, then release the switch. Your personal combination is now set.

How to set your TSA Combination Lock (Styles ACC-W14, ACC-W15)

Step 1. Set dials to factory preset combination: 0-0-0.

Step 2. Open the lock by pressing down on the rubber button on the side of the lock. The cable tip will be released.

Step 3. With a pen, push the button located on the bottom of the lock. Hold it until completing the next step.

Step 4. Set all three dials to your desired personal combination. Be sure to write down your combination for reference once set.

Step 5. Release the bottom button and insert the cable tip into the hole.

This cable lock may be opened by Transportation Security Administration (TSA) agents utilizing a secured access device, independent from your personal combination.

What makes a laptop bag or sleeve checkpoint friendly?

A laptop bag or laptop sleeve meets checkpoint friendly guidelines if the bag or sleeve provides a clear X-ray image of the laptop computer. In practice, this means that the X-ray image must be clear, without obstruction, from content like power cords or from the bag itself. The Transportation Security Administration (TSA) itself does not designate bags or sleeves as checkpoint friendly, and they reserve the right to request the laptop be removed from any bag at any point in time.

What does ‘Travel Sentry Approved’ mean?

Travel Sentry® is a leading independent testing and standards organization. The Travel Sentry® Red Diamond mark indicates that the SpeedThru™ laptop sleeve has undergone rigorous testing by Travel Sentry, and is Travel Sentry® approved as checkpoint friendly.

Briggs & Riley’s SpeedThru™ laptop sleeves are the first-ever Travel Sentry® Approved checkpoint friendly laptop sleeves. Used as directed, your laptop can remain in its sleeve during screening. However, screening officers, at their discretion, may request that your laptop be removed for inspection.

How do I know if my bag is considered a carry-on bag?

Briggs & Riley® takes special care to meet industry standards when making their products, such as adhering to linear totals and constructing the lightest bags possible. However, each airline has different requirements for what is considered a carry-on, and they reserve the right to modify their policies without notice. Briggs & Riley is not responsible if an airline does not accept your case as a carry-on. Additionally, air travelers should never assume that the aircraft they are flying on for a given flight will have sufficient storage onboard to accommodate all the carry-on bags passengers may want to take onboard. The rules for carry-ons are at the discretion of each airline and every gate crew. Briggs & Riley® continue to strongly recommend that passengers check with their respective airline to confirm that their case meets that airline’s carry-on regulations.

Carry-On Bag Dimensions by Airline

Alaska Airline Carry-On Baggage Requirements

Carry on Bag Dimensions 22 inches x 14 inches x 9 inches / 56 cm x 35 cm x 22 cm including wheels and handles.

Personal Item such as purse or briefcase

Note: Alaska Airline changed to these dimensions as of June, 4, 2018

American Airline Carry On Baggage Requirements

Carry on Bag Dimensions 22 inches x 14 inches x 9 inches / 56 cm x 35 cm x 22 cm including wheels and handles.

Personal Item Dimensions 18 inches x 14 inches x 8 inches / 45 cm x 35 cm x 20cm

Delta Airline Carry-On Baggage Requirements

Carry on Bag Dimensions 22 inches x 14 inches x 9 inches / 56 cm x 35 cm x 22 cm including wheels and handles.

Personal items that are approved are 1 purse, briefcase, camera bag, diaper bag, or laptop computer.

Hawaiian Airlines Carry-On Baggage Requirements

Carry On Bag Dimensions maximum outside dimensions of 45 linear inches including wheels and handles and fit in the overhead bin.

Personal Item such as purse, daypack, backpack, briefcase, shopping bag, laptop computer or diaper bag.

United Airline Carry-On Baggage Requirements

Carry On Bag Dimensions 22 inches x 14 inches x 9 inches / 56 cm x 35 cm x 22 cm including wheels and handles.

Personal Item Dimensions 17 inches x 10 inches x 9 inches / 43 cm x 25 cm x 10cm (If you are flying Basic Economy ticket, your personal item will be the only item you can bring on board).

Virgin America Carry-On Baggage Requirements

Carry On Bag Dimensions maximum outside linear dimensions of 51 inches including wheels and handles and fit in the overhead bin.

Personal Item such as purse, daypack, backpack, briefcase, shopping bag, laptop computer or diaper bag.

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